The Turing Test

Do you think that the Newegg customer service chat passes it? I was pretty sold until "Eggcellent." NOBODY real would actually take the time to type that after the customer had already said goodbye. On the other hand, maybe just that part was automated and the rest was really Viola. The appropriate delays during her looking up information seemed to really represent a human. But, on the other hand, when I just left the chat window sitting there, she waited 3 minutes before asking if I needed anything else. I presume she handles more than one person at a time, but this still seems like a long time not to try to get me off the line. Either way, it's a little frightening that I have to debate about whether this entity was a robot or not.

Hello my name is Viola. How may I help you today?

3:52:37 PM Jacob

Hi. Just a sec.

3:53:02 PM Jacob

Okay, so I bought using paypal, and forgot that the default address for paypal is my old address, where I no longer live.

3:53:17 PM Jacob

So that is where my stuff got shipped to...

3:53:57 PM Viola

Do you refer to order # ########?

3:54:18 PM Jacob

Yes.

3:56:42 PM Viola

It shows on the USPS website that the address is undeliverable. You may call them at 800-ASK-USPS to see if the address can be corrected.

3:57:07 PM Viola

If the address cannot be corrected, your order would be returned to us.

3:57:17 PM Jacob

Ok, then what?

3:57:42 PM Viola

A full refund will be issued for a returned order.

3:57:52 PM Jacob

Ok.

3:57:59 PM Jacob

I'll call that number.

4:00:12 PM Viola

Thank you for your cooperation.

4:00:22 PM Viola

Is there anything else I can assist you with today?

4:00:51 PM Jacob

I don't think so, they said at that number it would be returned to sender, so I will just reorder.

4:01:09 PM Jacob

So that is all. Thanks.

4:01:22 PM Viola

Thank you for contacting us. I hope you have an Eggcellent day!

4:01:22 PM System

The session has ended!